Return & Refund Policy – Offinex.pk
Hassle-Free Returns & Customer Satisfaction Guaranteed
At Offinex.pk, we take pride in delivering high-quality office furniture. If you are not completely satisfied with your purchase, our return and refund policy ensures a smooth and fair process.
Return Eligibility
-
Returns can be requested within 7 days of delivery.
-
Products must be unused, in original packaging, and include all accessories and manuals.
-
Custom-made or personalized items may not be eligible for return.
How to Request a Return
-
Contact our customer support team at:
📞 +92 322 4666724
✉️ Offinexstore@gmail.com -
Provide your order number and reason for return.
-
Our team will guide you through the return process and schedule a pickup if applicable.
Refund Process
-
Once your return is received and inspected, your refund will be processed within 5–7 business days.
-
Refunds will be issued to the original payment method used at the time of purchase.
-
You will receive a confirmation email once the refund is completed.
Exchange Policy
-
Exchanges are subject to product availability.
-
Contact us to check if your desired replacement item is in stock.
Damaged or Faulty Items
-
If your item arrives damaged or defective, contact us immediately.
-
We will arrange a replacement or full refund at no extra cost.
Contact Us
For any questions about returns, refunds, or exchanges, reach out:
📞 +92 322 4666724
✉️ Offinexstore@gmail.com